How we ask you to help us stay healthy:
Our current policy is that anyone experiencing any symptoms of illness (fever, cough, etc.) choose to either reschedule or switch to telehealth appointments until they are symptom-free.

How we work to help you stay healthy:

Masks are currently optional in our offices & we have masks available at our admin desks. If you are more comfortable waiting outside, please let your therapist know and they will greet you at the front door when it is time for your session. We have hand sanitizer available by our entrance as well as air purifiers in our waiting areas & offices. We are also happy to open windows during your appointment or take other precautions that will help you feel more comfortable.

We welcome you to bring up any additional concerns directly with your therapist.

Our goal is to make therapy accessible for everyone and we’re open to any accommodations you may need or feedback you may have for us.

Albuquerque Office
Our Albuquerque office is located on the second floor of Rio Grande Plaza. There is an elevator in the center of the property in the clock tower. Once you exit the elevator, the entrance to the office is on your right. Please note that, at this time, we do not have an automatic door. However, our staff would be happy to greet you at the entrance to help you inside.

Santa Fe
Our Santa Fe office has accessible parking and a paved walkway that leads to the front door. Please note that, at this time, we do not have an automatic door. However, our staff would be happy to greet you at the entrance to help you inside.

Once you schedule your first appointment, you will receive an email from our TherapyPortal where you can login to complete paperwork. Please check your spam folder if you do not see it. If you need this email resent to you, please contact us.

You are welcome to reach out directly to our administrative staff with billing questions. We can’t answer plan-specific questions you may have, but we can answer questions about our in-house billing practices (co-pays, cancellation fees, when fees are charged, etc.).

If you have questions about your specific insurance plan, benefits, deductible, etc. then we recommend you contact your insurer directly. A number for customer service will be on the back of your insurance card.

Clients are expected to attend every appointment or cancel with our office at least two days (a full 48 hours) prior to their regular appointment. At a therapist’s discretion, clients may reschedule a missed appointment.

We offer two free short notice (less than 48 hours) cancellations after you have established care with one of our therapists, regardless of reason for cancellation for individual psychotherapy sessions. These cancellations are meant for needing to cancel due to illness, emergencies, childcare issues, etc.

After a client uses their two free cancellations or no-show appointments, they will be charged $100 per missed session. This amount will be charged automatically based on our cancellation policy. NOTE: Those with Medicaid as their primary insurer will not be charged these fees.

If you know that you will need to miss a therapy session, we recommend planning as far in advance with your therapist as possible. We are happy to plan with you and create a schedule for therapy that is sustainable for you.

Trail Ahead Therapy, LLC and its therapists may require week-to-week scheduling for clients who attend fewer than 85% of scheduled appointments. Inconsistent or low attendance is cause for termination of treatment.

Due to the complex nature of couples counseling, treatment planning and skill development, we do not waive any missed appointment fees. Missed appointments (no-showing or canceling with less than 48 hours’ notice) will be charged the full session rate for any missed appointments.

If you know that you will need to miss a couples counseling session, we recommend planning as far in advance with your therapist as possible. This will allow you to jointly come up with a treatment plan so that you can maintain progress between sessions.

Couples who attend fewer than 90% of their scheduled appointments may be terminated from treatment or will need to schedule based on the week-to-week availability of their therapist.

We charge missed appointment fees for many reasons. A few of the biggest ones are:

Insurance. We can’t charge your insurance for missed or cancelled appointments, only for services we actually provide. So the bottom line is that if you don’t come to your session, your therapist doesn’t get paid. Paying a missed appointment fee is how a therapist can afford to keep you on their schedule, even if you choose to cancel.

Progress. Consistent attendance is essential to making progress in therapy. We genuinely care about your health and wellbeing, therefore we want to encourage everyone to make as many of their appointments as possible.

Planning ahead. We need to be able to plan for our work week the same way that you may need to plan for yours. If people cancel, it makes it more difficult for us to know how to structure our schedule and how to plan for your appointments.

Accountability. By choosing to set an appointment time with your therapist, you are agreeing to attend therapy at a set time and this spot is held especially for you. Paying a fee for missing an appointment is a natural consequence for missing an appointment.

Trust. Frequent cancelations can diminish trust between you and your therapist. Trust exists on both sides of the therapeutic relationship and is essential to therapeutic rapport.

Part of the work. If canceling is a form of avoiding therapy, that can lead to a really productive conversation that can lead to a better treatment plan and better therapeutic outcomes. If you find yourself wanting to cancel, this would be a great topic to bring up in therapy.

Communication. Good communication is important in all types of relationships, including with those who you have chosen to help you along your healing journey. It might be helpful to also think of therapy as a safe space to explore themes like accountability, honesty, planning and boundaries.

No one under the age of 14 is permitted to wait in our waiting room unattended. If you are unable to arrange for childcare during your therapy session, please consider changing your appointment to telehealth or rescheduling. If you leave your child unattended in our waiting room and/or if they cause any disturbance to other sessions in-progress, this may be cause for a termination of services.

Typically, therapy sessions are booked for an hour, which will last between 53-56 minutes. A little time is left at the end of each session for your therapist to write a note about your session, get prepare for their next client.

You will log into the TherapyPortal (link: https://www.therapyportal.com/p/trailahead/), where you filled out intake paperwork, to access our telehealth services. Once you login there will be an option at the top of the screen to join your telehealth session. If you need your access to the Therapy Portal reset, please contact your therapist directly.